Effective date: 3 August 2026
Daily Brands wants customers to be satisfied with their purchases.
This policy explains how customers may request a:
This policy applies to products purchased through the Daily Brands website and must be read together with our Terms and Conditions and Shipping and Delivery Policy.
Nothing in this policy limits or removes any consumer right that cannot lawfully be excluded under South African law.
For purposes of this policy, “Daily Brands”, “we”, “us” and “our” refer to Daily Brands, operated by Euro Boot & Shoe CC.
The following timeframes generally apply:
Where the statutory online cooling-off period applies, the customer may cancel a qualifying online purchase without giving a reason within 7 days after receiving the product.
Requests for a voluntary size, colour or product exchange should be submitted within 7 days after receiving the product.
Please notify Daily Brands as soon as reasonably possible after receiving the delivery.
A customer may return qualifying defective, unsafe or poor-quality products within 6 months after delivery, in accordance with applicable consumer-protection law.
A refund arising from a qualifying statutory online cancellation will be processed within 30 days after the date of cancellation.
Other approved refunds will be processed within 30 days after the return has been approved, unless a shorter period is required by law.
Banks and payment providers may require additional time before a processed refund reflects in the customer’s account.
To begin a return, exchange or refund request, contact Daily Brands using:
Email: info@dailybrands.co.za
Telephone: 087 711 3610
Please provide:
Photographs should show, where relevant:
Please contact us before sending a product back so that we can provide the correct return address and return instructions.
Sending a product without first contacting us may delay the return because we may be unable to identify the order or reason for the return. This administrative requirement does not remove any statutory consumer right.
Where the statutory online cooling-off period applies, a customer may cancel a qualifying online purchase:
The customer must notify Daily Brands of the cancellation within the seven-day period.
For an eligible change-of-mind return:
Where the statutory cooling-off right applies, the customer will receive the refund required by law. The only charge that may ordinarily be imposed for exercising this statutory right is the direct cost of returning the product.
The applicable refund will be processed within 30 days after the date of cancellation.
Subject to applicable law, the statutory cooling-off right or a voluntary change-of-mind return may not apply to products that:
These exclusions do not remove the customer’s rights where a product is:
The Electronic Communications and Transactions Act contains specific exclusions from its online cooling-off provisions, including customised, clearly personalised and rapidly deteriorating goods.
Daily Brands may accept a voluntary exchange where the customer wants a different:
The exchange request should be submitted within 7 days after receiving the original product.
Voluntary exchanges are subject to:
Where the correct product was supplied and the customer selected the incorrect size, colour or product, the customer will normally be responsible for:
Where the replacement costs more than the original product, the difference must be paid before dispatch.
Where the replacement costs less, Daily Brands will refund the difference or agree another lawful arrangement with the customer.
An exchange cannot be guaranteed until the replacement product has been reserved or confirmed.
For a voluntary exchange or eligible change-of-mind return, the product should be:
Reasonable inspection or fitting does not include wearing the product for an extended period or using it in ordinary daily activities.
Daily Brands may inspect the returned product before approving a voluntary exchange or refund.
A reasonable deduction, restoration charge or refusal will only be applied where permitted by law and where the product’s value or condition has been materially reduced by handling beyond what was reasonably necessary.
These condition requirements will not be applied in a way that unlawfully limits a customer’s rights relating to defective, unsafe, damaged or incorrectly supplied products.
Where Daily Brands supplies a product that differs from the product ordered, please contact us as soon as reasonably possible.
Please provide photographs of:
Once the error has been verified, Daily Brands will arrange an appropriate remedy, which may include:
Daily Brands will cover reasonable return and replacement-delivery costs where the incorrect product was supplied by us.
Customers should not use, wash, alter or remove labels from an incorrectly supplied product after discovering the error.
Where a product arrives damaged, please:
The customer should not continue using a product where doing so could worsen the damage or create a safety risk.
Once the claim has been assessed, Daily Brands will arrange an appropriate remedy, which may include:
Daily Brands will cover reasonable return costs where the product was damaged before or during delivery.
Products that are defective, unsafe, of unacceptable quality or not reasonably durable will be handled in accordance with applicable consumer-protection law.
Where the statutory implied warranty applies, a customer may return qualifying defective or unsafe goods within 6 months after delivery, without penalty and at the supplier’s risk and expense.
For a qualifying defect, the customer may direct Daily Brands to:
Daily Brands may inspect the product or obtain a reasonable supplier or manufacturer assessment to determine the nature and cause of the problem.
An assessment does not remove the customer’s statutory right to choose an available remedy once a qualifying defect has been established.
Where a product is repaired and, within 3 months after the repair, the original problem has not been remedied or another failure, defect or unsafe feature appears, the customer may be entitled to a:
The Consumer Protection Act provides a six-month implied warranty for qualifying goods and requires the supplier, at the consumer’s direction, to repair, replace or refund. It also provides further protection where a repaired product fails again within three months.
A defect does not ordinarily include damage or deterioration caused by:
This section does not prevent a customer from submitting a claim. Each claim will be considered based on the product, the circumstances and applicable law.
Sale, promotional and clearance products are not excluded from rights granted by applicable consumer law.
A reduced price does not remove a customer’s rights where a product is:
Where Daily Brands offers an additional voluntary exchange outside statutory rights, a sale or clearance product may be subject to special exchange conditions.
Any special conditions will be displayed clearly before the customer completes the purchase.
Where a product was discounted because of a specific defect or condition that was clearly disclosed before purchase and accepted by the customer, the disclosed condition may not qualify as a new defect.
Daily Brands will cover reasonable return-delivery costs where:
The customer will normally be responsible for return and replacement-delivery costs where:
Customers returning products at their own cost should use a traceable delivery method and retain proof of dispatch.
Daily Brands is not responsible for a customer-arranged return parcel that is lost before it is delivered to us, except where applicable law provides otherwise.
Returned products will be inspected after they are received.
Daily Brands may contact the customer where:
The inspection process will not be used to unreasonably delay or deny a valid statutory remedy.
Approved refunds will generally be issued using the original payment method unless another lawful arrangement is agreed with the customer.
A refund may only be paid to the person or payment account associated with the original transaction, subject to reasonable identity and fraud-prevention checks.
Where the statutory seven-day online cooling-off period applies, the required refund will be processed within 30 days after the date of cancellation.
The customer remains responsible for the direct cost of returning the product.
Other approved refunds will be processed within 30 days after the return has been approved, unless a shorter period is required by law.
Refund processing may depend on:
Once Daily Brands has processed the refund, the customer’s bank or payment provider may require additional time before the amount reflects.
For voluntary exchanges or returns outside statutory rights, original delivery charges will not ordinarily be refunded.
Where a statutory right applies, delivery charges and other amounts will be dealt with as required by applicable law.
An exchange cannot be guaranteed until the replacement product has been reserved or confirmed.
Replacement products remain subject to stock availability.
Where the requested replacement is unavailable, the customer may choose:
Daily Brands is not required to supply a replacement product that is unavailable, but this does not remove any applicable right to another remedy.
Please contact Daily Brands before returning any parcel.
Products returned without prior communication may experience delays where we cannot identify:
A parcel may be returned to the sender where it cannot reasonably be identified or connected to an order.
Customers should include their order number and contact details inside the return parcel.
This section does not remove any statutory right to return a product.
Where a customer refuses or fails to collect a delivery without a valid statutory reason, the customer may be responsible for reasonable:
Where the refusal relates to an incorrect, damaged, defective or visibly compromised delivery, the matter will be handled under the relevant section of this policy.
A customer may request cancellation before an order has been dispatched.
We will make reasonable efforts to stop the order before dispatch, but cancellation cannot be guaranteed once the order has entered the packing or courier process.
Where the order has already been dispatched, it may need to be handled as a return after delivery.
Personalised, customised or specially sourced orders may not be cancellable once production, branding or procurement has begun, subject to applicable law.
Customers are responsible for:
Customers must not deliberately damage, alter or misuse a product in order to obtain a return, replacement or refund.
Daily Brands will attempt to resolve return, exchange and refund matters fairly and in accordance with applicable South African law.
Customers should first contact us and provide a reasonable opportunity for the matter to be investigated and resolved.
Nothing in this policy prevents a customer from exercising any right or remedy available under applicable consumer-protection law.
If any part of this policy conflicts with a consumer right that cannot lawfully be excluded, the applicable law will take priority.
Return, exchange and refund requests may be sent to:
Daily Brands
Operated by Euro Boot & Shoe CC
9A Bentel Avenue
Jansen Park
Boksburg
1459
South Africa
Email: info@dailybrands.co.za
Telephone: 087 711 3610
Website: dailybrands.co.za
Please do not visit the warehouse or personally deliver products without an approved arrangement.
The warehouse is not open for unscheduled customer visits, collections or returns.
Daily Brands brings you trusted brands, everyday essentials and limited-time offers across fashion, homeware, kids, PPE and more — all in one simple online store.
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© 2026 Daily Brands. All rights reserved.
Daily Brands is operated by Euro Boot & Shoe CC
9A Bentel Ave, Jansen Park, Boksburg, 1459, South Africa
Reg: CK2002/037054/23 | Email: info@dailybrands.co.za | Phone: 087 711 3610
Online store and fulfilment warehouse. Not open for unscheduled customer visits, collections or returns.
Website by The Urban Lab.
