Effective date: 3 August 2026
This policy explains how Daily Brands processes, dispatches and delivers orders placed through dailybrands.co.za.
This policy must be read together with our Terms and Conditions and Returns, Exchanges and Refunds Policy.
Nothing in this policy limits a consumer right that cannot lawfully be excluded.
Daily Brands offers courier delivery throughout South Africa.
We do not currently offer international delivery.
Customers must provide a valid physical street address and contact telephone number.
Couriers generally cannot deliver to PO boxes.
Our standard delivery charges are:
The qualifying merchandise total:
Additional charges may apply to unusually large, heavy or remote-area deliveries.
Any additional delivery charge will be communicated to the customer before dispatch.
In-stock orders are normally processed and dispatched within one to two working days after payment has been successfully confirmed.
Working days exclude:
Orders placed after business hours will normally begin processing on the next working day.
Processing may take longer during:
Processing time is the period before the parcel is handed to the courier. It is separate from the courier’s delivery time.
Standard delivery normally takes approximately two to six working days after dispatch.
The exact timeframe depends on:
Remote or outlying areas may take longer.
Delivery timeframes are estimates unless Daily Brands expressly guarantees a particular date in writing.
Certain products may need to be obtained from a supplier after an order is placed.
These products may require an estimated lead time of approximately seven to fourteen working days before dispatch.
A longer or different lead time may be displayed on the relevant product page.
Where an order contains both:
the order will normally be dispatched once all products are ready.
Daily Brands may agree to split a delivery where practical. Additional delivery charges may apply where the customer requests separate deliveries.
Customers requiring an order urgently should contact us before placing the order so that availability and expected timing can be checked.
Where tracking is available, the tracking information will be sent after the parcel has been dispatched.
Tracking may be provided by:
Courier tracking may take several hours to become active after collection.
Customers must ensure that the delivery information is complete and accurate.
Required information may include:
Daily Brands is not responsible for avoidable delays caused by inaccurate or incomplete information supplied by the customer.
Address-change requests must be submitted before dispatch.
We cannot guarantee that an address can be changed after the order has been packed or handed to the courier.
A parcel may be accepted by:
The courier may request:
Customers should inspect the parcel as soon as reasonably possible after delivery.
Products remain at Daily Brands’ risk until the customer or an authorised person has accepted delivery, subject to applicable law.
Where a parcel appears visibly damaged, opened or tampered with:
Where practical, visible damage should also be recorded with the courier when the parcel is accepted.
Prompt reporting helps Daily Brands investigate the matter but does not remove a customer’s statutory rights.
Damage claims will be handled in accordance with our Returns, Exchanges and Refunds Policy.
Delivery may fail because of:
Where a parcel is returned to Daily Brands because of circumstances attributable to the customer, the customer may be responsible for reasonable:
We will contact the customer before arranging re-dispatch.
Deliveries may be delayed by:
Daily Brands will take reasonable steps to assist with delayed parcels and communicate material information received from the courier.
A courier tracking update does not necessarily mean that the parcel is lost.
Where a parcel appears to be lost, Daily Brands may first require the courier to complete an investigation.
Where a product becomes unavailable after ordering, Daily Brands will contact the customer and offer one or more of the following:
No substitute will be supplied without the customer’s approval.
A customer may request cancellation before dispatch by contacting Daily Brands promptly.
Cancellation cannot be guaranteed once an order has:
Where the parcel has already been dispatched, the request may need to be handled as a return after delivery.
Nothing in this section removes an applicable statutory cancellation right.
Daily Brands operates from a fulfilment warehouse rather than a walk-in retail store.
The warehouse is not open for:
A collection, return or appointment is permitted only where Daily Brands has confirmed the arrangement in advance.
For delivery-related enquiries, contact:
Daily Brands
9A Bentel Avenue
Jansen Park
Boksburg
1459
South Africa
Email: info@dailybrands.co.za
Telephone: 087 711 3610
Daily Brands brings you trusted brands, everyday essentials and limited-time offers across fashion, homeware, kids, PPE and more — all in one simple online store.
Secure checkout via PayFast, Visa, Mastercard and Google Pay.
© 2026 Daily Brands. All rights reserved.
Daily Brands is operated by Euro Boot & Shoe CC
9A Bentel Ave, Jansen Park, Boksburg, 1459, South Africa
Reg: CK2002/037054/23 | Email: info@dailybrands.co.za | Phone: 087 711 3610
Online store and fulfilment warehouse. Not open for unscheduled customer visits, collections or returns.
Website by The Urban Lab.
